FAQ's

If you cant find a answer to your question in our FAQ's, use the 'Contact' page to reach out to us, and one of our team will get back to you as soon as possible!

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How do your hampers come presented?

Our Hampers and Letterbox Gifts come decorated with Organza Ribbon, Gift-tag and Occasion Card Choice. The inside of our Hampers and Letterbox Gifts include Ivory Tissue Paper Sleeve, Hamper Stuffing and a sprinkle of Confetti!

Where will my Personalised Message be printed?

Your gift message will be printed inside the greeting card included with your hamper or can be handwritten on request too for a personal touch! Please use the personalisation box to type what you would like it to say. Feel free to leave this box blank if you would prefer to write the card yourself!

I'd like to buy multiple hampers. How does that work?

Our delivery cost remains the same no matter how many items you purchase from our shop. Perfect for large orders or stocking up on presents for your family and friends!

How long will it take to ship my order?

We aim to make and ship all our order next working day! (Mon-Fri) Although we have our processing days set to 1-2 working days on the off chance this is not possible.

What shipping service do you use?

All our orders are shipped using Royal Mail Tracked 24 delivery which aims to deliver next day! This is a flat delivery fee which means you can order as many items from our shop as you'd like and the delivery cost remains the same! Perfect for stocking up on some presents for family and friends!

How do I track my order?

Tracking your order is super simple! Your tracking number will be available within your Order Details or alternatively through the Dispatch Email you will receive. There you will find your tracking number which directs you to the Royal Mail tracking page itself so you can check the progress of your delivery whenever you'd like!

Do you include receipts or invoices inside the package?

As a gift business, we realise how important it is to exclude any receipts and price information from your order. Therefore, the package you receive will never contain any invoice or receipt unless we're explicitly told to pop it in!